FAQ

Our large volume allows us to offer very competitive pricing, and we're confident you will find the best prices right here. If there is better a better published price, we will match the price and give you an additional discount of 10% off the price of your order.  We have complete faith in our products, to the extent that we are proud of them. WE WANT YOU TO LOVE THE PRODUCT YOU GET, NOT JUST LIKE IT.

This is the most commonly asked question. We are one of the largest wholesale printers in the industry. Higher volume allows us to get materials and supplies directly from the manufacturers at low price. Optimum utilization of printing in and outside USA helps us keep our overhead cost low. We believe in passing these savings to our customer.

Canvas are generally printed in 24 to 48 hours. And depending on Shipping it will displayed based on 6-8 business days after the products in Cart or Checkout page.

How can I Request a Reprint OR Refund?

JustCanvasIt believes in customer satisfaction. If you find any defect in our print, we will make it perfect for you. This includes any manufacturer's defects such as loose or wavy canvas, bubbles, scratches or fading. If this occurs we will either replace your canvas print or fix it at our cost.

If you require a reprint or refund, the process can be expedited by providing a digital image of the damage or defect along with a clear description of the problem (Try to be as descriptive as you can while sending defective image). Please contact us on sales@justcanvasit.com we will be happy to assist you.

Returns Procedure: Customer needs to send us the email of the pictures of the damaged product at sales@justcanvasit.com ; the pictures will be reviewed within 24 hours and if found to be manufacturing defect Return Authorization number will be issued to customer after which he can return the products.

Returns Window: Customer can return within 90 days from receipt of order.

Refund Method: The refund shall be issued on their card or PayPal from which order was paid for and is generally done within 7 business days.

Responsibility for Return Shipping Costs: Return shipping costs are paid by JustCanvasIt

Acceptable Formats : JPG (High Resolution JPEG), TIFF (High Resolution TIFF), .BMP, .PNG

Vector Files : Line art is scalable to any size, it never loses resolution and the image stays clean and crisp. Because of this, it can be submitted at any size that is in proportion to your canvas size.

Raster Files/Images : Depending on the resolution and Pixel base, images like .JPG, .TIFF, .BMP, .PNG becomes blurry when enlarged. If submitting these files please follow the guidelines below:

• 100% scale (full size output) at 100 dpi
• 50% scale at 200 dpi or higher
• 25% scale at 300 dpi or higher
• 10% scale at 600-1200 dpi recommended

Thumbnail sized jpg and gif files are not at a high enough resolution to use on large prints like canvas.

File Tips:
• Set the size in proportion to the exact size canvas you are ordering.

As noted on the website, delivery time is guaranteed for print ready files. If you need a proof, that will add at least one day. We ship all our orders UPS. We are not responsible for delay caused by the UPS as it's out of our control. If we fail to ship in time for guaranteed delivery date, we will refund shipping cost on the order. Please mention in the special instructions if you have to have the canvas at certain date.